RESOURCES
Resources & Updates
![Survey: Automated voice agents lead to frustrated customers, turnover](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/66a3f11e8a23915310ed711a_ai_voice_agent.jpg)
News
July 26, 2024
Survey: Automated voice agents lead to frustrated customers, turnover
![Automated Voice Agents Are Leading to Customer Turnover, According to New Report from Tenyx](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/66a26d2eb8a85fc620fd050c_Tenyx%20inforgraphic%20secondary%201.png)
Press Release
July 25, 2024
Automated Voice Agents Are Leading to Customer Turnover, According to New Report from Tenyx
![A New Era of VOICE AI: Where Businesses Should Invest](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/66a26ccf8eadaaa9cac82bc1_Tenyx%20main%20infographic%20v2.png)
Blog
July 25, 2024
A New Era of VOICE AI: Where Businesses Should Invest
![Exclusive: Automated Voice Agents are Hurting Customer Retention](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/66a26e0342732481a1c406df_AdobeStock_431642921-1920x1080.webp)
News
July 25, 2024
Exclusive: Automated Voice Agents are Hurting Customer Retention
![Part 1 - The Hidden Geometry of Large Language Models: Implications on Safety & Toxicity](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/6696ac9967e95908fbb0ea5d_Screen%20Shot%202024-07-15%20at%203.19.48%20PM.png)
Blog
July 17, 2024
Part 1 - The Hidden Geometry of Large Language Models: Implications on Safety & Toxicity
![This AI Research from Tenyx Explore the Reasoning Abilities of Large Language Models (LLMs) Through Their Geometrical Understanding](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/668d721d52b6c311faf9afe5_unnamed%20(1).png)
News
July 8, 2024
This AI Research from Tenyx Explore the Reasoning Abilities of Large Language Models (LLMs) Through Their Geometrical Understanding
![Reasoning in Large Language Models: A Geometric Perspective](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/668d73cb45f9ae1e24a31e35_Screen%20Shot%202024-07-09%20at%2010.30.19%20AM.png)
Research
July 2, 2024
Reasoning in Large Language Models: A Geometric Perspective
![Tenyx Announces SOC 2 Type 2 Certification Delivering on our Commitment to Data Security and Privacy](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/665dfd1d0f2647169c394af7_SOC2-white%20(2).png)
Blog
June 3, 2024
Tenyx Announces SOC 2 Type 2 Certification Delivering on our Commitment to Data Security and Privacy
![Tenyx Announces SOC 2 Type II Certification](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/665dfd7937ba94f862a99f7d_SOC2-blue%20(1).webp)
Press Release
June 3, 2024
Tenyx Announces SOC 2 Type II Certification
![](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/66a26ccf8eadaaa9cac82bc1_Tenyx%20main%20infographic%20v2.png)
July 25, 2024
A New Era of VOICE AI: Where Businesses Should Invest
![](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/6696ac9967e95908fbb0ea5d_Screen%20Shot%202024-07-15%20at%203.19.48%20PM.png)
July 17, 2024
Part 1 - The Hidden Geometry of Large Language Models: Implications on Safety & Toxicity
![](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/665dfd1d0f2647169c394af7_SOC2-white%20(2).png)
June 3, 2024
Tenyx Announces SOC 2 Type 2 Certification Delivering on our Commitment to Data Security and Privacy
![](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/664bdd678d288fe0a6124417_Untitled%20design%20(18)%20(1).png)
February 20, 2024
Tenyx Announces rsLoRA, An Advance in Efficient Fine-Tuning of LLMs
![](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/663a5011cf0c4b4bf371de26_Untitled.jpg)
May 7, 2024
Open Source Breakthrough: Tenyx’s Llama3 70B Model Outperforms GPT-4
![](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/663406ae13e608916dfd9c45_1b9915_a5ea0f4ae6264aa59a6e5b1830db0c3f~mv2.png)
December 12, 2023
Forgetting and Toxicity in LLMs: A Deep Dive on Fine-Tuning Methods
![](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/664bd858bb034ce594654c5c_aiedge.jpg)
January 8, 2024
AI: What’s in Store for '24
![Webinar: Conversational AI - Transforming Your Contact Center from IVR to AI Voice Agents](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/660fdea1a27fc462e81a289a_Webinar.jpeg)
Webinar
March 20, 2024
Webinar: Conversational AI - Transforming Your Contact Center from IVR to AI Voice Agents
![Survey: Automated voice agents lead to frustrated customers, turnover](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/66a3f11e8a23915310ed711a_ai_voice_agent.jpg)
News
July 26, 2024
Survey: Automated voice agents lead to frustrated customers, turnover
![Exclusive: Automated Voice Agents are Hurting Customer Retention](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/66a26e0342732481a1c406df_AdobeStock_431642921-1920x1080.webp)
News
July 25, 2024
Exclusive: Automated Voice Agents are Hurting Customer Retention
![This AI Research from Tenyx Explore the Reasoning Abilities of Large Language Models (LLMs) Through Their Geometrical Understanding](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/668d721d52b6c311faf9afe5_unnamed%20(1).png)
News
July 8, 2024
This AI Research from Tenyx Explore the Reasoning Abilities of Large Language Models (LLMs) Through Their Geometrical Understanding
![Exclusive: AI startup Tenyx’s fine-tuned open-source Llama 3 model outperforms GPT-4](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/663a549abe992c53e6840033_venturebeat.jpg)
News
May 7, 2024
Exclusive: AI startup Tenyx’s fine-tuned open-source Llama 3 model outperforms GPT-4
![Tenyx introduces new conversational AI voice solution to elevate enterprise customer support](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/661900e347132bf9c24e512b_Woman%20speaking%20smartphone.webp)
News
April 3, 2024
Tenyx introduces new conversational AI voice solution to elevate enterprise customer support
![Tenyx Voice: Revolutionizing Customer Service With Conversational AI](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/6618f7808c9dfae9401ac57e_pillar%202.png)
News
April 3, 2024
Tenyx Voice: Revolutionizing Customer Service With Conversational AI
![Voice AI goes mainstream](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/661906e01e8a837ea01d96b1_AI%20face.webp)
News
March 8, 2024
Voice AI goes mainstream
![AI-Powered Voice-based Agents for Enterprises: Two Key Challenges](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/66191872084d8cf9a81af516_Voice%20AI%20based%20agents.webp)
News
January 31, 2024
AI-Powered Voice-based Agents for Enterprises: Two Key Challenges
![He Sold His Company To McDonald’s For Millions And Now Raised $15 Million To Automate Customer Service](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/6619218359e382fccc64032f_Itamar.webp)
News
January 31, 2024
He Sold His Company To McDonald’s For Millions And Now Raised $15 Million To Automate Customer Service
![Generative AI Report](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/66192242774f14f91ed3b408_GenerativeAI.jpg)
News
January 11, 2024
Generative AI Report
![Voice AI Startup Tenyx Solves LLM ‘Catastrophic Forgetting’ During Fine-Tuning](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/66214a3d12191f0660dbd834_Voicebot%20AI.webp)
News
December 12, 2023
Voice AI Startup Tenyx Solves LLM ‘Catastrophic Forgetting’ During Fine-Tuning
![Tenyx aims to fix LLMs’ catastrophic forgetting problem](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/662149bacf922abb791ffaf7_Tenyx%20LLMs%20Catastrophic%20Forgetting.webp)
News
December 12, 2023
Tenyx aims to fix LLMs’ catastrophic forgetting problem
![Driving innovation in auto finance with AI, transformer models, big data analytics](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/66169a67e1a75006209f3920_News%202.jpeg)
News
May 17, 2023
Driving innovation in auto finance with AI, transformer models, big data analytics
![20 Things You Didn't Know About Tenyx](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/66214e04edd7a7e3ebeb01c9_MoneyINC.webp)
News
May 18, 2022
20 Things You Didn't Know About Tenyx
![Tenyx raises $15M to build more intelligent voice-based customer service AI](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/66214e88abfb8f3a6edb7339_Tenyx%2015M.webp)
News
May 10, 2022
Tenyx raises $15M to build more intelligent voice-based customer service AI
![Automated Voice Agents Are Leading to Customer Turnover, According to New Report from Tenyx](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/66a26d2eb8a85fc620fd050c_Tenyx%20inforgraphic%20secondary%201.png)
Press Release
July 25, 2024
Automated Voice Agents Are Leading to Customer Turnover, According to New Report from Tenyx
![Tenyx Announces SOC 2 Type II Certification](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/665dfd7937ba94f862a99f7d_SOC2-blue%20(1).webp)
Press Release
June 3, 2024
Tenyx Announces SOC 2 Type II Certification
![Tenyx and Deepgram Join Forces to Deliver Industry-Leading Conversational AI to End Call Center Frustration](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/662653b23ebdd972109fab19_Deepgram%20resource.jpeg)
Press Release
April 18, 2024
Tenyx and Deepgram Join Forces to Deliver Industry-Leading Conversational AI to End Call Center Frustration
![Tenyx Unveils GPT-Based Customer Service Voice Agent at HITEC 2023](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/66214d3fac3ac9579dbe3fc0_Tenyx%20Newswire.webp)
Press Release
June 26, 2023
Tenyx Unveils GPT-Based Customer Service Voice Agent at HITEC 2023
![Reasoning in Large Language Models: A Geometric Perspective](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/668d73cb45f9ae1e24a31e35_Screen%20Shot%202024-07-09%20at%2010.30.19%20AM.png)
Research
July 2, 2024
Reasoning in Large Language Models: A Geometric Perspective
![Scaling Laws for Forgetting When Fine-Tuning Large Language Models](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/66150dcd56a40f99ad9d464c_Research%202.jpeg)
Research
January 11, 2024
Scaling Laws for Forgetting When Fine-Tuning Large Language Models
![Characterizing Large Language Model Geometry Solves Toxicity Detection and Generation](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/661d5082b5c5b238aecb0ed2_Research.jpeg)
Research
December 4, 2023
Characterizing Large Language Model Geometry Solves Toxicity Detection and Generation
![A Rank Stabilization Scaling Factor for Fine-Tuning with LoRA](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/66150e087f1f5f01121039bd_Research%203.jpeg)
Research
November 28, 2023
A Rank Stabilization Scaling Factor for Fine-Tuning with LoRA
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![Infinite Machine Learning with Prateek Joshi: Voice AI Agents](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/662141a6409e6f752d75f21f_Infinite%20Machine%20Learning.webp)
Podcast
February 2, 2024
Infinite Machine Learning with Prateek Joshi: Voice AI Agents
![Itamar Arel On Selling His Company To McDonald’s For Millions And Now Raising $15 Million To Automate Customer Service](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/661d4ce727551f06581577d2_Podcast.jpeg)
Podcast
January 31, 2024
Itamar Arel On Selling His Company To McDonald’s For Millions And Now Raising $15 Million To Automate Customer Service
![Itamar Arel: Is Voice AI the Future of Customer Service?](https://cdn.prod.website-files.com/66055f8a85f6069bdc399758/662148d0cf922abb791f1c08_Eye%20On%20A.I..webp)
Podcast
January 24, 2024