for 
E-Commerce

Complete AI voice solutions for customer support, order management, and sales operations

Reduce call times and team workloads while enhancing customer satisfaction. Tenyx’s customizable AI voice agent supports all customer inquiries on order statuses, refunds, product questions, pricing, and more — so you can focus on growing your store.

PROBLEMs

Problems with current soluions

User Frustration

Traditional IVRs struggle to understand customer intent which result in more call center calls to agents.

Lack of Innovation and Broken Promises

Current IVR and call center solutions have not delivered on their promise to improve the customer experience, provide dynamic scaling,  iterate on improving the customer experience, or efficiency.  Therefore, enterprises are unable to generate additional revenue, deliver higher customer satisfaction or improve efficiency.

Voice is not Text

Most AI solutions are optimized for text, not voice interactions and therefore solutions that add voice to a chat-based solution end up disappointing the customer.
WHY TENYX?

Tenyx voice has the answer

A Voice Service that Works

Conversational AI voice agents (IVAs) that work, are robust and are tailored for specific industries.

Conversational Voice Platform

Voice AI technologies to deliver the best voice experience, such as endpointing, customizable turn-based conversational AI, and integrating with your critical customer service software.

Core AI

TenyxChat is a safe and secure multi-LLM architecture based on the leading AI technologies and is available as an open-source model. Tenyx’s core AI is developed to continuously learn without undoing safety guardrails or forgetting previously trained knowledge that leverages Tenyx’s fine-tuning.

key features

Customize an intuitive AI voice agent for high-volume retail services that scales with your needs

CONSISTENT E-COMMERCE SUPPORT
Trust Tenyx’s voice AI solution to provide 24/7 CX care and support inbound inquiries, escalating requests to the team when necessary.
ENHANCED PERSONALIZATION
Train your AI voice to tap into proprietary data and personalize calls to each customer, sale, and financial transaction.
AUTOMATED CUSTOMER OUTREACH
Automate outbound calls to confirm order details, facilitate sales calls, and collect customer feedback and satisfaction. 
INCREASED SCALABILITY
Rely on Tenyx’s AI voice agent to facilitate calls during peak times, like Black Friday or the holidays, and reduce excessive workloads.
STRESS-FREE CUSTOMIZATION
Partner with Tenyx to build a voice agent and scale your IVR program without the stress of managing customization or maintenance.
NATURAL CONVERSATIONS
Count on your AI agent to engage in natural conversations, allowing customers to receive assistance comfortably.
CASE STUDY

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+25%
increase in revenue
+73%
NEW MONTHLY USERS
+33%
CUSTOMER SATISFACTION
Learn

Dive into the latest news, research,
blogs, and webinars

Blog
July 17, 2024

‍Part 1 - The Hidden Geometry of Large Language Models: Implications on Safety & Toxicity‍

News
July 8, 2024

This AI Research from Tenyx Explore the Reasoning Abilities of Large Language Models (LLMs) Through Their Geometrical Understanding

Blog
June 3, 2024

Tenyx Announces SOC 2 Type 2 Certification Delivering on our Commitment to Data Security and Privacy

Press Release
June 3, 2024

Tenyx Announces SOC 2 Type II Certification

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Transform your customer
service process with AI today

Tenyx has invested in three technology pillars to deliver a complete conversational AI voice service to deliver on the future of enterprise IVAs.

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