for 
Consumer Services

Comprehensive AI voice solutions for managing customer inquiries, service requests, and loyalty programs

Elevate your customer service game with Tenyx’s cutting-edge AI voice agent, tailored specifically for consumer services. Whether it’s handling inquiries, processing service requests, or enhancing loyalty programs, our solution ensures seamless interactions and increased customer satisfaction.

PROBLEMs

Problems with current soluions

User Frustration

Traditional IVRs struggle to understand customer intent which result in more call center calls to agents.

Lack of Innovation and Broken Promises

Current IVR and call center solutions have not delivered on their promise to improve the customer experience, provide dynamic scaling,  iterate on improving the customer experience, or efficiency.  Therefore, enterprises are unable to generate additional revenue, deliver higher customer satisfaction or improve efficiency.

Voice is not Text

Most AI solutions are optimized for text, not voice interactions and therefore solutions that add voice to a chat-based solution end up disappointing the customer.
WHY TENYX?

Tenyx voice has the answer

A Voice Service that Works

Conversational AI voice agents (IVAs) that work, are robust and are tailored for specific industries.

Conversational Voice Platform

Voice AI technologies to deliver the best voice experience, such as endpointing, customizable turn-based conversational AI, and integrating with your critical customer service software.

Core AI

TenyxChat is a safe and secure multi-LLM architecture based on the leading AI technologies and is available as an open-source model. Tenyx’s core AI is developed to continuously learn without undoing safety guardrails or forgetting previously trained knowledge that leverages Tenyx’s fine-tuning.

key features

Implement an intuitive AI voice agent customized for the demands of consumer services:

EFFICIENT SERVICE DELIVERY
Streamline customer interactions and service delivery with our AI voice agent, reducing wait times and boosting customer loyalty.
PERSONALIZED EXPERIENCES
Deliver personalized responses and recommendations based on customer profiles and past interactions, fostering stronger connections and satisfaction.
INTEGRATED LOYALTY PROGRAMS
Integrate our AI voice agent seamlessly with your loyalty programs, allowing customers to effortlessly redeem rewards, track points, and receive tailored offers.
SCALABLE SOLUTIONS
Rely on Tenyx’s scalable AI voice agent to handle fluctuations in call volumes, ensuring consistent service quality during peak periods and beyond.
SIMPLIFIED CUSTOMIZATION
Partner with Tenyx to customize and maintain your AI voice agent effortlessly, freeing up your team to focus on delivering exceptional consumer experiences.
NATURAL ENGAGEMENT
Enable natural conversations between your customers and our AI voice agent, enhancing engagement and driving positive brand perceptions.
CASE STUDY

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+25%
increase in revenue
+73%
NEW MONTHLY USERS
+33%
CUSTOMER SATISFACTION
Learn

Dive into the latest news, research,
blogs, and webinars

Blog
July 17, 2024

‍Part 1 - The Hidden Geometry of Large Language Models: Implications on Safety & Toxicity‍

News
July 8, 2024

This AI Research from Tenyx Explore the Reasoning Abilities of Large Language Models (LLMs) Through Their Geometrical Understanding

Blog
June 3, 2024

Tenyx Announces SOC 2 Type 2 Certification Delivering on our Commitment to Data Security and Privacy

Press Release
June 3, 2024

Tenyx Announces SOC 2 Type II Certification

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Transform your customer
service process with AI today

Tenyx has invested in three technology pillars to deliver a complete conversational AI voice service to deliver on the future of enterprise IVAs.

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